Refund Policy for Veo3-ai.com

Last Updated: 7/10/2025

At Veo3-ai.com, we aim to ensure complete satisfaction with our services. This policy outlines our terms and conditions for subscription plan changes and refunds.

## Subscription Refunds

We offer full refunds for subscription purchases under the following conditions:

• The request must be made within 3 days of purchase
• Usage must be limited to 100 credits or fewer
• Processing fees will be deducted from the refund amount

## Credit Purchases

Credit (points) purchases are non-refundable. Please carefully consider your credit needs before making a purchase, as these credits can only be used for service consumption. Regardless of usage, we cannot provide refunds once credits are purchased.

## Subscription Plan Changes

If you have accidentally purchased an annual subscription plan instead of a monthly plan, we offer the following accommodation:

• We will convert your annual plan to a monthly plan
• One month of subscription fee plus processing fees will be deducted
• The remaining balance will be refunded to your original payment method

## Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Credit purchases
• Subscription time that has already passed
• Processing fees
• Subscriptions beyond the 3-day window
• Subscriptions with more than 100 credits used
• Refunds requested by the user without any special reason

## Special Refund Circumstances

If you continuously encounter errors that prevent you from using our services properly, and we fail to resolve the issue within 14 days, we will process a partial refund provided our development team receives all necessary information (such as error screenshots, file samples, etc.).

## Refund Process

To request a refund for eligible items, please contact our support team with the following information:

• Your account email
• Order number or transaction ID
• Reason for the refund request
• Date of purchase

Refund requests are typically processed within 5-7 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.

## Changes to This Refund Policy

We reserve the right to update our Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

## Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team at support@veo3-ai.com.

By using our services, you acknowledge that you have read and understand this Refund Policy.